Privacy Policy

Privacy Policy

Introduction

Welcome to https://online-therapy.couplesresilience.com! We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of data in accordance with various international privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy covers all aspects of our online platform, including but not limited to:

  1. Our official website at https://online-therapy.couplesresilience.com
  2. All applications and services offered by the Company
  3. Interactions on our websites linked to this Privacy Policy
  4. Communications initiated by or received from us, such as emails, calls, text messages, or newsletters

Please note: This policy does not extend to third-party platforms, applications, products, or services accessible through links on our site. These entities have their own privacy policies that govern the use of your personal information, and we encourage you to review them.

Processing Activities

This Policy outlines the ways in which your personal data is processed when:

  1. You utilize our applications and services as an authorized user
  2. You visit any website associated with this Privacy Statement
  3. You engage with us through communications like emails, calls, or text messages

Personal Data Collection

We gather a range of personal information to enhance your experience and improve our services. The types of data collected include:

  1. Account Information: Details required to set up and manage your user account.
  2. Payment Information: Data needed for processing transactions, including payment history.
  3. Financial Information: Financial records related to your interactions with us.
  4. Purchase Information: Details about products or services you’ve purchased from us.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for tracking and analytics.
  6. Location Data: Your geographic location when using our services (with your consent).
  7. Feedback: Responses to surveys, reviews, and feedback forms.
  8. Social Media Information: Data from social media platforms when you interact with us through them.
  9. Product Information: Preferences, usage patterns, and interactions with our products or services.

We collect this data through various methods: user input forms, direct interactions with our platform, automated technologies (like cookies), and third-party sources who share data with us under strict privacy agreements.

Cookies

We employ cookies to enhance your experience on our website and improve our analytics. Cookies are small text files stored on your device that serve different purposes:

  1. Strictly Necessary: These ensure basic functions of the website, such as allowing you to log in.
  2. Preference: Cookies remember your preferences, like language settings or display choices.
  3. Analytics: Used for analytics and tracking, providing insights into how our site is used.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes collected or as required by law. Once these purposes are fulfilled, we securely delete or anonymize your data.

Security Measures

The Company has implemented robust organizational safeguards and security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption of data during transmission and at rest
  • Secure third-party processing partners who adhere to strict privacy standards
  • Regular security audits and updates to ensure the highest level of protection

Children’s Privacy

We do not intentionally collect personal information from children under the age of 13. If you are a parent or guardian and believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access to your information
  • Request for rectification (correction) of inaccurate data
  • Erasure (deletion) of your data
  • Restriction on processing
  • Right to portability, allowing you to transfer data easily
  • Objection to the use of your data
  • Non-discrimination in our services
  • The right to file appeals or complaints with us and relevant supervisory authorities

To exercise these rights or for data-related inquiries, please contact our dedicated privacy team via email at [email protected] or by postal mail at:

[Company Address]

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any questions, requests for unsubscribe, or data privacy inquiries, please reach out to our privacy team:

We appreciate your trust in us, and we are committed to maintaining the highest standards of privacy and security.